Factors Affecting TQM Implementation: An Empirical Study In Tunisian Firms

Senda WALI


The level of awareness of TQM has increased considerably over the last few years. Different sets of organizational requirements are
prescribed by quality management academics and practitioners for the effective practice of TQM. However, these requirements do not seem
to have been formulated on the basis of systematic empirical research. The relationships between the extent of TQM implementation and
organizational factors are investigated on the basis of data collected from 81 quality managers at ISO-registered Tunisian companies. The
results of logistic regression indicate that joint-venture, ownership, leadership styles and quality experience are the most influential factors
that contribute in the TQM implementation. This suggests that knowledge of organizational context is useful for explaining and predicting
quality management practices.

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